Job Posting: Senior Director, Ambulatory Access and Connected Care Center

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Job Title: 

Senior Director of Ambulatory Access and the Connected Care Center (C3)

Organization: 

Oregon Health & Science University

Location: 

Portland, OR

Job Summary:

The Senior Director of Ambulatory Access and the Connected Care Center (C3) will provide administrative leadership to the Connected Care Center and will partner with the operational and clinical leaders served by C3. They will also be accountable to driving access-related initiatives that support patient access services, provider and staff satisfaction, growth and capacity management, and advancement of processes and utilization of technology.

This role will be accountable for the operations of C3 which includes referral management/clinical intake, patient registration, financial clearance, scheduling, nurse triage, voice operations/telephony, data analytics, and template management. They will be responsible for ongoing leadership of the Connected Care Center’s strategy, key performance indicators (KPIs), deliverables, quality, and overall financial performance. The Senior Director of Ambulatory Access and the Connected Care Center (C3) will also provide oversight and management of all access initiatives, policies, and guidelines related to quality assurance, training, call volumes, abandonment rates, call resolution, and scheduling workqueues.
I'm Interested!