Job Posting: Executive Director of Patient Access

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Job Title: 

Executive Director of Patient Access
(Previously listed as Executive Director, Patient Contact Center)

Organization: 

UC Davis Health

Location: 

Sacramento, CA

Department:

The UC Davis Health Patient Contact Center (PCC) was developed to provide an optimal experience for our patients, physicians, and staff. PCC Team members provide support to our UC Davis Health physician practices for appointment scheduling, referral processing, general Q&A, and scheduling template management.  Additional teams working with the PCC will include Nurse Triage and the Financial Clearance Unit, providing centralized authorization, eligibility, and price estimates.
 

Responsibilities

UC Davis Health manages 60 outpatient clinics located on the Sacramento Campus and across the greater Sacramento Region, with over 900,000 outpatient encounters annually.  Working under the direction of the Chief Operating Officer, Ambulatory Care, and the senior physician leadership, the Executive Director is responsible for the strategic planning and tactical execution of the Patient Contact Center (PCC).

The Executive Director, Patient Access is responsible for the performance of all contact center functions including new patient referral management, clinic appointment scheduling, patient registration, and insurance verification. As the leader of the Patient Contact Center (PCC), the Executive Director is responsible for quality assurance, patient experience, employee training and development, appointment capacity reporting to service line directors and department/center leadership, and data analytics for access to care and PCC performance.  In partnership with the Executive Director of Ambulatory Nursing, the Executive Director is responsible for the operations of the outpatient nurse triage team within the PCC.

The Executive Director, Patient Access and staff will work closely with department chairpersons, medical directors, and ambulatory physicians to design and maintain EPIC schedule templates and decision trees to optimize access to care, accuracy in physician scheduling, and front-end revenue cycle performance. The Executive Director will work closely with the Financial Services division on all revenue cycle and financial clearance functions.

The Executive Director, Patient Access will work collaboratively across many divisions including Ambulatory Operations, Professional Services, physician leadership in the School of Medicine and Network, Financial Services, Information Technology, Human Resources, and many others to design, implement and manage the PCC to ultimately serve all Ambulatory Operations across UCD Health.  The PCC Executive Director plans implementation strategy for continued development of the full-scale, system-wide PCC including establishing short-range and long-range objectives that link with strategic business goals and objectives of UC Davis Health.

Required Qualifications

  • Bachelor’s Degree
  • At least five (5) years of experience managing a medium sized (200+ seat) contact center
  • Comprehensive understanding of contact centers and revenue cycle best practices, and trends
  • In-depth working knowledge of EPIC and contact center systems for quality assurance, workforce administration, and call center performance
  • Comprehensive knowledge of a wide range of revenue cycle processes and systems

Preferred Qualifications

  • Master’s degree
  • Healthcare Industry Provider experience

Benefits

We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs. 

I'm Interested!