Job Posting: Access Improvement Consultant Senior

Organization: Geisinger

Location: Remote

Hours: 8a-5p

Job Summary: Leads multi-department processes and projects to innovate, define, and optimally support the Patient Access strategy across the care continuum. Responsibility includes the development, implementation, and continuous improvement of assigned access initiatives to ensure organizational access targets are achieved. Works to redesign or create new processes aimed to improve Clinic, ED, or hospital access and patient and staff satisfaction. Provides leadership on cross-functional teams for assigned work aimed to accomplish system-wide and strategic patient access imperatives. Collaborates with process stakeholders for implementing project initiatives.

Job Duties:

  • Collaborates with leadership to develop organizational strategies related to access improvement projects.
  • Models effective use of project management and process improvement skills by applying new practices to mature implementation effectiveness.
  • Identifies and leads cross-department process improvement projects, proposes effective and efficient solutions, directs the implementation of improved processes, and provides process sustainability plans.
  • Collaborates with process stakeholders and leadership to identify cost-saving opportunities.
  • Develops key performance indicators, provides real-time metrics, and aligns operational behavior with strategic objectives to help managers move from reactive to pro-active management.
  • Develops specifications and executes testing plans to ensure data integrity of reporting and dashboards.
  • Assesses the local stakeholder environment and manages relationships among line staff, department managers, vice presidents, clinicians, clinical leaders, and other system leaders as required.
  • Navigates the organization to drive accountability and results.
  • Brings forward information from other contexts and organizations to broaden the perspective of the group and aid in problem-solving.
  • Identifies needs and proactively develops and champions programs.
  • Guides the development of quantitative analysis methodologies to summarize results and introduce recommendations.
  • Utilizes and refines tools and templates to develop work products.
  • Creates requirements, workflow diagrams, test plans, and reporting to support project objectives.
  • Documents decision-making and action items from meetings, ensuring relevant information is captured to support work completion.
  • Creates presentations to reflect progress, propose solutions, and frame issues for a broad audience.
  • Leads multi-department improvement projects, creating accountability across a matrixed environment to drive results.
  • Coordinates with IT to plan, evaluate, test, implement, maintain and leverage access-related technology.

Position Details: Work is typically performed in an office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education: Bachelor's Degree- (Required), Master's Degree- (Preferred)

Experience: Minimum of 5 years-Managing people, processes, or projects (Required)

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