Job Posting - Director, Workforce Planning & Development

Job Title:
Director, Workforce Planning & Development

Penn Medicine

Philadelphia, PA

Job Summary:
The Director of Workforce Planning & Development for the Penn Medicine Access Center (PMAC) is responsible for building, managing and owing workforce and reporting management strategy, processes and execution ensuring the most efficient utilization of call center resources. The Director will support and execute on the strategic priorities of the Penn Medicine Access System (a call center collaborative consisting of multiple call centers within the health system) by providing the business direction, oversight, and structure of the Access System including Workforce Planning, Learning and Quality, Data Analytics, and Technology.

Position reports to the Chief Operating Officer. 10+ years of experience required. Master preferred. See job posting on our website for more details.

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