Director, Contact Center at Children’s Healthcare of Atlanta

Responsible for operational, strategic and, financial leadership for the execution of business strategy for the Contact Center to include One Point of Contact, Nurse Advice Line services, Disease Management telephone services, and Telemedicine Program.  Proactively supports the efforts that ensure delivery of safe patient care and services and promotes a safe environment at Children's Healthcare of Atlanta.

EDUCATION

Bachelor’s Degree in Business, Health Administration or related field
Master’s Degree preferred

EXPERIENCE

Minimum five years of management in a progressive healthcare organization is required
Proven history in Call Center optimization

Qualified applicants should apply at www.choa.org and call Pat Hicks at 404-785-5042.