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2019 Virtual Call Center Conference
Wednesday, February 27, 2019, 1:00 PM - 3:30 PM EDT
Category: Events


Register now for the 2019 Virtual Call Center Conference on February 27.

The Patient Access Collaborative is on the forefront of successful, innovative solutions for patient access. Take this opportunity to learn about call center management in the ambulatory enterprise from our high-performing members.  Our speakers have led their organizations’ call centers from schedulers scattered in hundreds of locations across their systems – to well-functioning contact centers serving the entire outpatient footprint of their health system.

This fast-paced, knowledge-packed virtual call center conference is not to be missed by anyone who wants to learn the basics of call center management for physician practices – or those who are already managing an operation but are ready to acquire more knowledge to improve their performance..

Wednesday, February 27, 2019
1 p.m. to 3:30 p.m. EST

Each session will last approximately 20 minutes; the speakers will be available for a question-and-answer session following their presentation. 

Free for members; $149 for non-members.


  • Introduction - Elizabeth Woodcock, Founder and Director, Patient Access Collaborative
  • Telecommunications in Your Call CenterMichael Yaitanes, Administrative Director, UCLA Health Patient Communication Center
  • Gameology in Your Call Center - Sadiqa Horne, RN BSN, Director- Access Center Operations and Yodael Menghis, Workforce Analyst, Mount Sinai Doctors Faculty Practice
  • Patient Experience Driving Technology Strategy - Tara Mahoney, Global Healthcare Practice Leader, Avaya
  • Engaging Your Employees and Integrating Work-from-Home in Your Call Center - Dan Mohn, Operations & Training Manager, UW Medicine Contact Center
  • Outbound Call Management in Your Call Center - Matt Long, MHA, Director, Enterprise Patient Access, The Medical University of South Carolina
  • Conclusion - Elizabeth Woodcock, Founder and Director, Patient Access Collaborative
Click here to register.

All participants will receive a certification of attendance.